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Refund Policy
Thank you for shopping with us. We strive to provide the best products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your complete satisfaction.
Validity Period:
The policy is valid for a period of 30 calendar days from the date of delivery. If you wish to initiate a return for a refund, kindly ensure that it falls within this specified timeframe. Regrettably, we cannot entertain refund requests beyond the 30-day window from the date of purchase.
Refund Eligibility:
To be eligible for a refund, the following criteria must be met:
- The product is defective (damaged poster)
- The product is not as described
Please note that all downloadable products are not refundable.
Inspection and Refund Process:
All returns will undergo a thorough inspection to verify if they meet the aforementioned criteria. We reserve the right to decline a refund if the product fails to qualify for a return as per our policy.
Proof of Purchase:
For a smooth refund process, please provide a valid receipt, purchase order, or any other proof of purchase. Without proper documentation, we, unfortunately, cannot process your refund request.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liyaocreativego@gmail.com and we will send you the address to send the item to. Prior to returning your order, please get in touch with us to initiate the return process. You can reach us via liyaocreativego@gmail.com and we will send you the address to send the item.
Shipping Costs:
When returning items, you will be responsible for covering the shipping expenses. However, upon receiving the returned items, we will refund the shipping costs to you.
Packaging and Condition:
To ensure that the items remain undamaged during transit, please take adequate care in packaging them securely. We reserve the right to reject a refund if the product is damaged or shows signs of excessive use beyond reasonable inspection.
Contact Information:
If you have any questions or concerns regarding this Refund Policy, please feel free to reach out to us via email at liyaocreativego@gmail.com. We will be delighted to assist you with any matters related to your purchase and refund process.
Thank you for your understanding and cooperation. We appreciate your trust in our products and services and look forward to serving you again in the future.
